return policy

 We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with Pixel Design and Prints, the current Return Policy will apply.

We guarantee that our printed products will not be defective in accordance with industry standards. You may contact our Customer Service Department and an Pixel Design and Prints representative will be pleased to help address any general issues you may have with your print job.

All vinyl products purchased are custom manufactured to a specific order and are not returnable or exchangeable. Please take special care to order carefully and completely. Ask all questions before placing an order. Since all of our printed and/or laminated products are custom, they are FINAL SALES, no exceptions.

You must inform us about defects, shortages, and exceptions within 6 days from receipt of the order if considered complete. There are absolutely no replacements, exchanges or refunds issued after product is installed.

It is up to the customer to make sure the print file is set up correctly. We recommend that the files you upload are at a minimum of 300 DPI at 1:1 ratio (or 100%). Content that does not meet this standard may experience print or images that are fuzzy, pixelated or otherwise distorted for which PixelDesignandPrints.com does not accept any responsibility. We reserve the right to reject content that does not meet this standard, but we do not assume any obligation to verify that the content meets this criterion.

Please note that we cannot guarantee a color or pattern match for products ordered at different times Pixel Design and Prints and partner manufacturers are always making changes to provide you with the highest quality products. Pixel Design and Prints does not guarantee any application of our films. We are here to help if you need tips on installation but can not be held responsible for installation failure.

If you believe your print job is defective or has not otherwise met your requirements please contact Pixel Design and Prints, IN WRITING via email, within six (6) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is, in fact, defective or has not otherwise met our obligations, one of the following two resolutions will be offered:

1. We will reprint the print job with rush production.
2. We will refund the original order price.

We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.

A Customer Service representative will generally contact you within 24-48 hours of us making the determination that a reprint or refund is appropriate in order to confirm the approved solution. If you do not make contact with our representative within five (5) business days of their first attempt to contact you with the approved solution we will assume that the issue has been otherwise resolved and no reprint or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us, at the address provided by our Customer Service representative, within 15 calendar days after the date the solution is approved. If you do not return it within this time frame you agree that the original order will be charged against your credit card on file with Pixel Design and Prints.

Please be aware if a claim needs to be filed for a product it must be sent back within the time frame to file a claim with that company "usually 30 days depending on the manufacturer" if the time frame has exceeded this period we are not able to issue any type of replacements for claims. We must follow the procedures of the manufacturer throughout the claim process and credits will not be issued until the claim is finalized. Please understand that most manufacturers do not issue a refund for granted claims, you will instead receive a credit that you can use toward a future order from Pixel Design and Prints for any product desired. Please know that credits for claims must be used within 6 months of being approved otherwise they become void after that time frame. We are not held accountable for any film that is not handled within that procedure. Please note that Pixel Design and Prints is not responsible for labor costs and manufacturers do not typically compensate labor costs either.

The following are some guidelines and examples of issues that do NOT constitute grounds for a refund or a return or reprint of a product:

• An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
• The product is lost, delayed or returned to PixelDesignandPrints.com due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
• Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
• Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
• Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
• Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
• Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size. Pixel Design and Prints does not make any changes on customer files.
• Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
• Products that do not exactly match color or ink density. Pixel Design and Prints does not color match or match customer specified ink density.
• An inability to print or write on the product, unless the product description states otherwise. A typical UV coated product cannot be printed or written upon. Matte finished products may or may not accept printing or writing.
• Orders that are duplicated as a result of customer error.
• Orders that are canceled after the order has entered into production (or any process thereafter).
• Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time sensitive materials.
• A customer’s violation of any of the terms and conditions governing the use of Pixel Design and Prints website and/or ordering of product.
• Viruses, worms, trojan horses and other forms of harmful or malicious code that are not detected or removed using Pixel Design and Prints standard virus/malicious code detection procedures.
• Loss, corruption of, or damage to your personal information, Customer Content, order history or related information that is stored by Pixel Design and Prints.
• Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
• The release of an order by the shipper without obtaining a signature.
• Please note that Pixel Design and Prints provision of advice, assistance or guidance either on this Website or via our Customer Service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.